020 7300 7241
By building websites use content management systems such as Joomla and WordPress, we are effectively putting the onus back onto website owners to update their sites. That’s the beauty of using a CMS. Nobody has to wait for the web guy to do his bit before the site can be updated. But in doing this we are handing over a set of powerful tools which can take some effort to understand. We recognise that knowing how to use the update tools of a CMS is an important part of the handover from developer to client, so we include an element of training with any WordPress or Joomla development.
This is the most common kind of training. It can be done in-person (which is what we prefer) or over the phone or Skype if distance / time is an issue. Being experienced phone support professionals we’ve spent years talking customers through seemingly tricky issues over great distances. The usual format is to go through logging in and a set of common tasks such as adding a new post, updating content, importing media such as images and adding images to a page or post. This generally covers the basics of updating a new website.
Sometimes we need to sit with people to talk them through how to do things or to provide them with the confidence to make changes. After all, many people see updates as a possible point where a website may stop working or a page layout looks broken. This is especially true when using Joomla extensions which may not be so user-friendly.
In some cases a new client may ask for training on using their existing website. We are able to evaluate the setup of the site and work out what is required to enable a client to get working on updating. In doing so, however, we can also identify the need for software updates such as to a newer version of WordPress or Joomla which can easily be done through the dashboard or through some maintenance work.
In some cases, providing documentation beyond training notes may be required. While there are plenty of online resources available, having a set of training notes that are specific to the client’s website is important, especially where there are custom elements or there are plugins installed for particular tasks.
For more information about how DJA can help you with your training & support needs, please email email@example.com or call +44 (0) 20 7300 7241